How to delete GCash account – 3 Easy Methods

Globe Cash, or very commonly called GCash, is a mobile wallet app that helps you to pay bills, send money, shop, and much more.

Due to security reasons or any other concerns, you may want to delete your GCash Account. If so, you have come to the right place! This article gives you a full guide on how to delete GCash account.

GCash Application is widely used in the Philippines for fast and easy payments. It is completely safe, secure, and uses your mobile number as the key identity factor. Some of the reasons why people would want to delete their GCash Account include:

  • They get too many advertisement communications/spam emails from the company.
  • They traveled to the Philippines for a short duration and now no longer need the App.
  • They got scammed on the Gcash app.

If you get too many communications/spam emails from the company, there is a way to block all communications. Hence due to these reasons, you need not delete your GCash Account.

In this article, I have mentioned three ways for how to delete GCash account. All three are tried and tested methods. You can follow whichever the one you find convenient.

3 Alternative ways on How to Delete GCash Account?

You can delete your GCash Account either by sending an email, submitting a support ticket, or calling the support number. Below mentioned are the detailed steps for each of these ways.

Method 1: Delete GCash Account via dialling *143#

GCash has provided a number that you can dial in to delete or suspend your account. Follow the below steps to delete or suspend your GCash account via the dial-in number:

  1. Dial *143# on your mobile phone.
  2. Choose GCash.
  3. Choose Account.
  4. Choose Suspend to deactivate your Account.

This is the most easiest and convenient way to delete your GCash Account without any hassle. It is also the fastest way to delete your GCash Account.If this method does not work, you can try to delete or suspend your GCash Account via mail or by raising a support ticket.

Method 2: Delete GCash Account by Submitting a Support Ticket

Suspending or deleting your GCash account by submitting a support ticket is comparatively slower than Method1. Follow the below steps to delete your GCash account by submitting a support ticket:

  1. Navigate to GCash Help Center.
  2. Click on Submit a Ticket.
  3. Fill out the necessary information, such as your email address, name, and mobile number. Mention your concern in detail in the description box provided.
  4. Click Submit.
How to delete GCash account - Gcash support page
GCash Support Page
How to delete GCash account - submit ticket to raise concern
Form that appears on click of Submit Ticket, on GCash support page

Method 3: Delete GCash Account via Email

If dialing *143# or raising the support ticket didn’t work, you could email the GCash support team requesting account deletion. Deleting your account via this method will take much longer, but you can guarantee that it will work. The GCash support team will help you out with the task.

Follow the below steps to send an email to the GCash support team:

  1. You will need to compose an email and make it out to [email protected]
  2. You can keep the Subject as “REQUEST FOR ACCOUNT DELETION” or “GCash ACCOUNT DELETION.”
  3. In the body section of the email, write about why you want to delete your account and request for deletion. I have given a sample template below.
How to delete GCash account sample email template
Sample Email template

Hi GCash Team,

I am a registered user of GCash with the name John C and the email id linked with this account is [email protected] I no longer need this account at the moment due to personal reasons. I request you to delete my account from your database and also would like to stop receiving communication/advertisement mails.

I hope you understand my concern and will do the needful as soon as possible. To ask any further information regarding my query, you can contact me on my email id or phone number (mention your phone number and email-id here).


(Your name)

In Conclusion

I hope you got your answers on how to delete GCash account.

In case you are stuck anywhere in the process, please do leave a comment below, and I will help you out.

Thanks for reading!


  1. Papalitan ko.ang pangalan ng gcash
    Account at email ko

  2. Fiona Khu Guerrero

    Hi! If ma delete yung account, we can still make another gcash account right?

  3. I’m having a hard time on how to verify my gcash account so I’m trying to deactivate it and will create a new one using the same number. Been trying to use my driver’s license and passport but it says that it cannot process my request, for further assistance ya-da ya-da 🙁 I hope it will work 🙁

    • Please ensure your existing account has been deleted before trying to create a new one.

  4. Mavilyn Tanquilut

    Gusto ko palitan ng number Ang Gcash ko

  5. Pwede po bang i-deactivate ying gcash for few months? Deactivate lang po not delete. If pwede, how po?

  6. Hi rglan i just wanted to know if i should verify my account first before i request a deletion?

  7. my phone was lost. and i have still funds in my gcash. please help.

  8. Hello there if I would delete my account in Gcash, can I still make a new one using the same number as my deleted account?

  9. I want to delete my gcash account. Its under company name I need to turn over my official number and delete this account for my personal safety

    • Please follow the steps mentioned in the above article to delete your old account and post that create a new one with your personal number.

  10. I am applied for a new number, and will deactivate the number registered with gcash. My question is, if i deleted the gcash acct would it still receive money? My husband doesn’t have gcash acct, he never created one but someone sent money to his number. So we were left wondering why would he receive money. I am using my gcash for business. Medyo makulit ang customers even if you say use this gcash number they would still send to the old gcash acct.. Basically my concern is, will the deleted gcash acct still receive money? thanks for the help.

    • Once you delete your Gcash account, you will no longer receive money via the application. There are chances you are receiving the money because your account is either deactivated or dormant.

  11. How would I know if my gcash account is already deleted? I cannot track it using my gcash account linked to the sim card kasi nawala na yung simcard.

    • Try logging in to the websiter or create an account with the same credentials it will show an error message saying you already have an account.

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